We offer free UK returns.
Anyone wanting to return their item from outside of the UK will cover own return postage fee. We recommend using a tracked returns system to ensure your items are returned successfully.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any postage payments made will not be refunded. Items ordered using a discount code will have a refund of the amount paid, not the initial price before the discount code was activated.
To start a return, you can contact us at liftunionuk@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at liftunionuk@gmail.com.
All UK (England, Northern Ireland, Scotland and Wales) returns are free. If you are returning items from outside of the UK, customer will be expected to fund postage cost (customer can chose delivery method most suited to them) and a full refund will be given once we have received the items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
